Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how a person can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and employment when to claim

Customers ought to declare as soon as possible online by means of the Services Australia website.

To certify for JSP an individual must:

– be of certifying age for JSP
– satisfy Australian house requirements for JSP
– be out of work, and
– trying to find work and happy to participate in activities that increase their opportunities of finding a task, or
– unable to work, study or employment search for work due to medical condition, health problem or injury, or
– employed or studying full-time and are not able to undertake these due to a medical condition, illness or injury and have a task or study to go back to

If the customer has shown they are not able to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls listed below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, however their income has actually lowered. See Rates and Thresholds.

In all cases, inspect if the client is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for employment JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they must supply their checking account balances, proof of earnings and employment separation details.

Customers can start an early claim online. They will be able to complete Your personal information, Your scenarios and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have less concerns to answer in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online up until within 2 week of being qualified for JSP. They will get a tip notice 14 days before the eligibility date.

An apprehended person may lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the client is qualified however not payable when they claim.

Customers moving from an existing income assistance payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers need to develop a myGov account and connect their Centrelink online account to it.

Once the client has actually connected their Centrelink online account to myGov, to start an online claim for JSP they should:

– sign in to myGov and gain access to their connected Centrelink online account
– ensure their personal details are right. From the menu, choose the My details > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a decreased concern set as part of their online claim if they are:

– presently in receipt of an earnings support payment, employment or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task exists to the customer on their Centrelink online account homepage up to 28 days prior to losing qualification for their present payment.

The job will permit the client to undertake a structured claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed not able or inappropriate to finish an online claim or nominees. ACC needs to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client start a claim which can then be finished by the client in their Centrelink online account

Remote customers

If the client lives in a remote area and normally uses an agent, Remote Service Centre, or phone to do business and is not able or unsuitable to finish an online claim, the customer ought to be transferred to the Remote Claims (RCP) to start their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for determined remote clients.

The client should have:

– the remote indicator revealing on the Customer Overview, or
– a domestic address in a remote location

To examine the address is in a remote area:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim first. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a candidate is declaring on behalf of a person, motivate the nominee to assist the individual claim JSP using the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it may not be affordable for a customer to complete all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, Services Australia need to identify if they have decreased their work potential customers by transferring to a brand-new area.

If this is the case, the Service Officer must investigate a possible MALEP work related exemption period.

Unemployed due to a voluntary act or misconduct

If the client has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have occurred.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to determine a non-compliance occasion has taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job applicants undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a referral to a Workforce Australia or other specialist supplier, will have a preliminary consultation booked during the Participation Interview. Attending this very first provider visit is referred to as the job seeker’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will identify the start date of the job seeker’s earnings support payment. Note: this undergoes job seekers fulfilling any waiting durations and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task candidates to the Workforce Australia online employment service. This leaves out job seekers living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been getting an earnings assistance payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will immediately compute this and apply the suitable rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to clients throughout their online claim. Employer information, name and ABN, will be provided to the client if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the employer within the claim. If a consumer verifies the company, once on payment, STP pre-filled income will exist to the consumer when they report. If the customer does not confirm the company, as soon as on payment, the STP company may provide to the customer once again when they report.