How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a question and based upon your response show you another concern or job outcome.

Before you start, examine if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may require to supply supporting documents to progress your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve made a mistake you can ask us to evaluate our decision.

We can help if you’re in monetary hardship or require unique support while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: job Do you have a Nominee arrangement in location?

To declare on somebody else’s behalf you must be authorised.

The individual you’re declaring for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You require to have a plan in place to claim on somebody else’s behalf.

The individual you’re claiming for will require to begin the procedure. Read about how to add a Nominee plan utilizing your online account.

7: Do you wish to claim online?

The easiest way is to declare online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling weak, or need to separate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s simple to create one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Request JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s easy to produce one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Regards to usage. If you agree to the terms, select I agree.
3. Enter your email address, then confirm this address utilizing a code we email to you. Your myGov account must use an unique e-mail address. You can’t use the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and enter answers.
6. You’ve developed your myGov account, choose Continue to myGov.

After you show who you are through myGov by entering some details about you, you’ll get a CRN. We’ll check if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some personal details and we’ll examine them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from one of these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also need identity information from one of these documents:

– Australian chauffeur licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll need to go to a service centre to finish our identity requirements. You’ll require to provide us an appropriate photo identity file along with any other files we might request.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Sign in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity company that supplies the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual details, job information from your identity documents and verify your photo.

Learn how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your grant share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, job then Make a claim.
3. Under Job Seekers choose Get started.
4. Select Look For JobSeeker Payment then follow the prompts to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Get begun.
4. Select Look For JobSeeker Payment and follow the prompts to finish your claim.

We’ll inform you if you require to do anything else to complete your claim. We may ask you submit supporting files to send your claim.

You can finish these actions up to 13 weeks before your situations change. You can then submit your claim 14 days before your circumstances change. We’ll call you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and connect it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Apply for JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you need to do anything else to finish your claim. We may ask you for supporting documents to submit your claim.

22: After you declare by phone

We’ll call you if we require more details.

We’ll send you a letter to let you understand your claim result. If your claim is effective, we’ll let you know:

– when you’ll get your very first payment
– how much you’ll get.

23: After you claim online

After you submit your claim online, you’ll get an invoice informing you:

– the ID number of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to review our choice.

To do your organization with us, develop a myGov account and link it to Centrelink.

You to prove your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some files to support your claim.

If you or your partner stop work, or modification from full-time to casual work we’ll require a Work Separation Certificate from you in some circumstances.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your information and job get payments for you.