Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how a person can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as quickly as possible online through the Services Australia site.

To receive JSP a person should:

– be of certifying age for JSP
– meet Australian residence requirements for JSP
– be jobless, and
– looking for work and ready to take part in activities that increase their possibilities of discovering a job, or
– not able to work, study or look for work due to medical condition, health problem or injury, or
– used or studying complete time and are not able to undertake these due to a medical condition, illness or injury and have a job or study to return to

If the customer has shown they are unable to work due to a short-lived inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls below the JSP earnings test cut-off

For example, a self-employed DSP consumer is still working 30 hours weekly, but their income has reduced. See Rates and Thresholds.

In all cases, inspect if the client is qualified to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they should provide their bank account balances, evidence of earnings and work separation information.

Customers can begin an early claim online. They will have the ability to finish Your individual information, Your circumstances and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to address in the online claim.

Customers can not finish Review and Confirm, Next actions or somalibidders.com send the claim online until within 2 week of being eligible for JSP. They will get a pointer notification 14 days before the eligibility date.

A detained person may lodge a claim approximately 3 weeks before release from jail. These claims are not considered early claims as the customer is certified but not payable when they declare.

Customers transferring from an existing income support payment can lodge an early claim approximately 28 days before the date of certification.

Online claims

Customers need to develop a myGov account and connect their Centrelink online account to it.

Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they must:

– check in to myGov and gain access to their connected Centrelink online account
– guarantee their individual information are correct. From the menu, choose the My information > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a decreased question set as part of their online claim if they are:

– currently in invoice of an income support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task is presented to the client on their Centrelink online account homepage approximately 28 days prior to losing certification for their existing payment.

The task will permit the customer to undertake a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients deemed not able or unsuitable to complete an online claim or candidates. ACC needs to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a consumer start a claim which can then be finished by the customer in their Centrelink online account

Remote customers

If the customer lives in a remote area and typically utilizes an agent, Remote Service Centre, or phone to do organization and is unable or inappropriate to complete an online claim, the consumer needs to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for identified remote clients.

The customer must have:

– the remote indication showing on the Customer Overview, or
– a property address in a remote place

To examine the address is in a remote area:

– search the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with candidate arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim first. If they decline the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is declaring on behalf of a person, encourage the candidate to help the individual claim JSP utilizing the individual’s Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it might not be affordable for a customer to complete all Required jobs prior to submitting their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have paused all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.

If the customer has moved address within the previous 26 weeks, Services Australia need to figure out if they have actually lowered their employment potential customers by moving to a new area.

If this holds true, the Service Officer need to examine a possible MALEP employment associated exemption duration.

Unemployed due to a voluntary act or misbehavior

If the consumer has willingly left work or referall.us been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have taken place.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to identify a non-compliance event has occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job candidates undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are eligible for a recommendation to a Workforce Australia or other professional company, will have an initial appointment booked throughout the Participation Interview. Attending this first supplier consultation is understood as the task candidate’s RapidConnect requirement.

In many cases, meeting RapidConnect requirements will determine the start date of the task candidate’s income support payment. Note: this goes through job applicants satisfying any waiting durations and qualification requirements.

Mutual commitment requirements

The of Employment and Workplace Relations (DEWR) will instantly refer new task applicants to the Workforce Australia online employment service. This leaves out task candidates residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly determine this and apply the proper rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to customers during their online claim. Employer details, name and ABN, will exist to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to validate the company within the claim. If a customer verifies the employer, once on payment, STP pre-filled earnings will be provided to the customer when they report. If the consumer does not confirm the company, once on payment, the STP company might provide to the consumer once again when they report.