Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how a person can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to claim as soon as possible online through the Services Australia site.

To get approved for JSP a person need to:

– be of certifying age for JSP
– fulfill Australian house requirements for JSP
– be unemployed, and
– looking for work and happy to take part in activities that increase their opportunities of finding a job, or
– not able to work, study or look for work due to medical condition, illness or injury, or
– used or studying full-time and are unable to undertake these due to a medical condition, illness or injury and have a task or study to return to

If the consumer has shown they are unable to work due to a temporary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP client whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours per week, but their income has actually lowered. See Rates and Thresholds.

In all cases, inspect if the client is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become qualified they should provide their checking account balances, evidence of earnings and employment separation details.

Customers can start an early claim online. They will have the ability to finish Your individual information, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to address in the online claim.

Customers can not complete Review and Confirm, Next steps or submit the claim online until within 14 days of being qualified for JSP. They will get a reminder notice 14 days before the eligibility date.

An apprehended individual might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the customer is certified but not payable when they claim.

Customers moving from a present income assistance payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers must produce a myGov account and connect their Centrelink online account to it.

Once the consumer has linked their Centrelink online account to myGov, to start an online claim for JSP they should:

– check in to myGov and gain access to their linked Centrelink online account
– ensure their personal information are right. From the menu, pick the My details > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a lowered question set as part of their online claim if they are:

– currently in invoice of an payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job is presented to the client on their Centrelink online account homepage as much as 28 days prior to losing certification for their present payment.

The task will permit the consumer to undertake a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers deemed not able or unsuitable to finish an online claim or candidates. ACC should likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client start a claim which can then be finished by the client in their Centrelink online account

Remote clients

If the consumer lives in a remote area and employment usually utilizes a representative, Remote Service Centre, or phone to do organization and is unable or employment inappropriate to complete an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for determined remote consumers.

The customer must have:

– the remote indicator revealing on the Customer Overview, or
– a domestic address in a remote area

To check the address remains in a remote area:

– search the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with nominee arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of a person, motivate the nominee to assist the individual claim JSP utilizing the person’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, it may not be reasonable for a consumer to finish all Required tasks prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.

If the customer has actually moved address within the previous 26 weeks, Services Australia must identify if they have actually reduced their employment potential customers by relocating to a new location.

If this holds true, the Service Officer should examine a possible MALEP work associated exemption period.

Unemployed due to a voluntary act or misbehavior

If the customer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have taken place.

Do not generate compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance event has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job candidates undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a referral to a Labor force Australia or other expert company, will have an initial consultation scheduled throughout the Participation Interview. Attending this very first provider visit is called the task candidate’s RapidConnect requirement.

For the most part, conference RapidConnect requirements will figure out the start date of the job candidate’s earnings assistance payment. Note: this goes through task hunters fulfilling any waiting periods and employment credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new task hunters to the Workforce Australia online employment service. This leaves out job candidates living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will automatically determine this and use the proper rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to customers during their online claim. Employer details, name and ABN, will exist to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the employer within the claim. If a client validates the employer, when on payment, STP pre-filled earnings will exist to the client when they report. If the customer does not verify the employer, once on payment, the STP company may provide to the consumer again when they report.