How to Claim

We’ll direct you through the claim process.

This guide will ask you a concern and employment based on your response reveal you another question or outcome.

Before you start, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for employment JobSeeker Payment

You may need to provide supporting documents to advance your claim.

We’ll let you know the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve slipped up you can ask us to evaluate our choice.

We can help if you remain in financial difficulty or need special assistance while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Candidate plan in location?

To declare on someone else’s behalf you should be authorised.

The individual you’re claiming for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You need to have an arrangement in location to declare on someone else’s behalf.

The person you’re claiming for will require to start the process. Read about how to include a Nominee plan utilizing your online account.

7: Do you desire to declare online?

The most convenient method is to claim online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling weak, or need to separate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it’s simple to create one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, employment select View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, employment it’s easy to create one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Regards to use. If you concur to the terms, select I agree.
3. Enter your email address, then validate this address using a code we email to you. Your myGov account need to utilize a special e-mail address. You can’t utilize the exact same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and go into responses.
6. You’ve created your myGov account, select Continue to myGov.

After you show who you are through myGov by entering some information about you, you’ll get a CRN. We’ll check if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal information and we’ll check them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from one of these files: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity details from one of these documents:

– Australian chauffeur licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll require to go to a service centre to finish our identity requirements. You’ll need to give us an acceptable picture identity document in addition to any other files we might request.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and show who you are to link Centrelink

To declare a payment online, you’ll to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity provider that supplies the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal details, information from your identity files and employment verify your picture.

Find out how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Request JobSeeker Payment then follow the prompts to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Apply for JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you require to do anything else to finish your claim. We might ask you submit supporting files to submit your claim.

You can finish these steps up to 13 weeks before your circumstances alter. You can then submit your claim 14 days before your scenarios alter. We’ll contact you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to declare

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Apply for JobSeeker Payment and employment follow the triggers to complete your claim.

We’ll tell you if you need to do anything else to complete your claim. We might ask you for supporting documents to send your claim.

22: After you claim by phone

We’ll call you if we require more information.

We’ll send you a letter to let you understand your claim outcome. If your claim achieves success, we’ll let you understand:

– when you’ll get your first payment
– just how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt telling you:

– the ID variety of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is connected to myGov, indication in now to track your claim online.

Check in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you do not concur with our decision call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to examine our decision.

To do your business with us, develop a myGov account and link it to Centrelink.

You require to prove your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or change from full-time to casual work we’ll require an Employment Separation Certificate from you in some scenarios.

You can ask somebody to act for you with Medicare, Centrelink, aged care or employment Child Support. You can authorise them to talk to us, upgrade your information and get payments for you.